Patient Advocate

Patient Account Representative- Healthcare Claims

Qualifications:
 High School Diploma minimum
 1+ year's medical provider experience working with UB04, appeals & denials.
 PC skills in a Windows environment are required.
 Knowledge and utilization of desktop applications to include Word and Excel is essential.
 Ability to initiate and follow through on projects and work independently with minimal
supervision required.
Responsibilities:
 The Insurance Patient Account Representative is an extension of a client's business office
staff.
 Representatives are responsible for taking in-coming and making out-going calls to patients
and insurance companies to resolve account balances.
 All client policies and procedures are followed.
 Representatives will perform any and all job-related duties as assigned.
 Customer Service
 Billing
 UB-04 & CMS 1500
 Complete all business-related requests and correspondence from patients and insurance
companies.
 Responsible for working on 40-50 Accounts Per Day
 Complete all assigned projects in a timely manner.
 Assist client and patients in all requested tasks.
 Communicate to leadership management areas of concern or areas of improvement.
 Research and respond to all patient inquiries received by telephone and mail.
 Update patient demographic information and initiate account adjustments
 Try to resolve account balances to zero prior to accounts being forwarded to an outside
agency for collections.